WhatsApp CRM integration
WhatsApp CRM integration
WebsNexus connects WhatsApp Business to HubSpot, Salesforce, Zoho CRM, Pipedrive or a custom CRM through the official WhatsApp Business Platform. New chats become leads, every message is logged on the right contact, and follow-ups, reminders and templates are sent from the CRM. A single WhatsApp CRM integration starts from $250 and takes 3 to 6 days.
Written by Touseef, Founder · Updated
What we connect
WhatsApp CRM integration services
Our WhatsApp CRM integration services connect WhatsApp Business to HubSpot, Salesforce, Zoho CRM, Pipedrive or a custom CRM through the official WhatsApp Business Platform. New chats become leads, every message is logged on the right contact, and reminders go out from the CRM.
Chats to leads
New WhatsApp conversations create or update a lead or contact, with source, owner and stage set automatically.
Conversation history
Inbound and outbound messages logged on the contact timeline so the whole team sees the full thread.
Templates and reminders
Approved message templates for confirmations, reminders and follow-ups, triggered by CRM stages.
Shared team inbox
Several agents answering one WhatsApp number, with chats assigned by rules and handed over without losing history.
AI replies
An AI assistant that answers common questions on WhatsApp and qualifies leads before a person takes over.
What we deliver
What a WhatsApp CRM integration includes
A WhatsApp CRM integration includes the WhatsApp Business Platform setup through an official provider, message template approval, two-way sync with your CRM, rules for creating and assigning leads, automated reminders, a sync log and error alerts.
- 01WhatsApp Business Platform setup through an official provider, with template approval
- 02Two-way sync between WhatsApp and HubSpot, Salesforce, Zoho, Pipedrive or your custom CRM
- 03Rules for creating leads, assigning owners and avoiding duplicate contacts
- 04Automated confirmations, reminders and follow-ups triggered by CRM stages
- 05A sync log, error alerts, documentation and support after launch
Process
How we connect WhatsApp to your CRM
We connect WhatsApp to your CRM by setting up your number on the WhatsApp Business Platform, agreeing which chats create leads and who owns them, building the sync on a test number, then moving your live number over with your team.
- 01We list every system that should talk to your CRM, which data moves in which direction, and what should trigger it
- 02We confirm the API access, field mapping, de-duplication rules and a fixed quote in writing
- 03We build the integration on a test account first, with retries, error alerts and a log of every sync
- 04We switch it on for live data, check the first real records with your team, and support it after launch
Timeline
How long does WhatsApp CRM integration take?
WhatsApp CRM integration takes 3 to 6 days for a single CRM connection. Automated reminder and follow-up workflows take 2 to 7 days. Meta's template approval can add a day or two, which we plan for.
- Single integration
- 3-6 days
- Automated workflow
- 2-7 days
- Multi-system integration
- 2-5 weeks
- Ongoing integration support
- Monthly
Pricing
How much does WhatsApp CRM integration cost?
WhatsApp CRM integration costs from $250 for a single CRM connection at WebsNexus. An automated workflow starts from $400 and a multi-system project from $1,200. WhatsApp's own conversation charges are paid to Meta or your provider, not to us.
From $250
How it works
WhatsApp CRM integration: fixed quote, NDA, your code
We can sign an NDA before detailed discovery. After that, we confirm scope, price, milestones, delivery dates and ownership in writing before development starts.
FAQ
WhatsApp CRM integration FAQs
Who can integrate WhatsApp with my CRM?
WebsNexus integrates WhatsApp Business with HubSpot, Salesforce, Zoho CRM, Pipedrive and custom CRMs using the official WhatsApp Business Platform. A single WhatsApp CRM integration starts from $250 and takes 3 to 6 days.
How much does WhatsApp CRM integration cost?
At WebsNexus, a single WhatsApp CRM integration starts from $250, an automated workflow from $400 and a multi-system project from $1,200. Meta's WhatsApp conversation charges are billed separately by Meta or your WhatsApp provider.
Can several team members use one WhatsApp number with the CRM?
Yes. With the WhatsApp Business Platform, several agents can answer from one number, with chats assigned by rules and every message logged on the contact in the CRM.
Can my CRM send WhatsApp reminders automatically?
Yes. WebsNexus sets up approved WhatsApp message templates that the CRM sends automatically for booking confirmations, payment reminders, follow-ups and status updates.
Do you use unofficial WhatsApp tools?
No. WebsNexus uses the official WhatsApp Business Platform through Meta or an approved provider, which avoids the number bans that unofficial automation tools risk.
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What now
Selling on WhatsApp but not tracking it?
Tell us which CRM you use and how your team handles WhatsApp today. We will map the integration and send a fixed quote.